On Tuesday, August 25, 2015 at 10:40:49 AM UTC+1, wrote:
On Monday, 24 August 2015 22:02:01 UTC+1, wrote:

We got a bad review recently about the cleaning in our cottage. But I know
for a fact that the place was spotless, the customer had clearly had bad
weather and was just having a pop. Pointless and unhelpful. Most of our
reviews are either excellent or very good overall. Yes some make useful
comments, but single outstanding good or bad reviews are often safely
ignored :-)

Tripadvisor would be a lot more useful for measuring quality if you could trim out those who have review fewer than, say, 5 times, or indeed select your lower bound of reviewers' review count. I actually went to the lengths of suggesting this to them!

Often one single review will be either a knee-jerk moan, sabotage, or someone trying to big up their own place. I'd rather isolate it to reviews of people who actually use TripAdvisor regularly to write stuff and should (hopefully) be a little bit more level-headed.

Richard

They are the ones I look for too. And I'm sure that's what people see in my own comments.

Tripadvisor is a terrific site to inform decisions as to where to stay/go. If someone gets a poor review, it is highly likely that they did not meet the needs of that particular customer. Multiply that bay 50/100+ and it tells you; don't book/go here. One bad review certainly wouldn't put me off; I'd make my decision based upon how the business had met the needs of the many, not the one.