uk.sci.weather (UK Weather) (uk.sci.weather) For the discussion of daily weather events, chiefly affecting the UK and adjacent parts of Europe, both past and predicted. The discussion is open to all, but contributions on a practical scientific level are encouraged.

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  #11   Report Post  
Old February 23rd 05, 08:28 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: Dec 2004
Posts: 467
Default A very nice email response...

Steve - www.ukspeedtraps.co.uk wrote:
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards
the flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security
Team about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we
offer our customers. As part of this we have put together an online
questionnaire
about the your experience of dealing with the BT Customer Security
Team which we would like to complete. The questionnaire can be
found at the following URL:
http://home.btconnect.com/btquestionnaire and will only take
a few minutes of your time. Your feedback will help us improve the
service
we offer you.

I have carried out an investigation into the posting you brought to
my attention and have taken action against our user to stop this
happening again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


So they admit it was a BT user.. A few of us suspected that was the
case. Steve


Well one of them was. Its just a case of being vigilant and checking the
headers. Perhaps this is where I picked up a rep for netkopping....

--
Rob Overfield
Hull
http://www.astrosport02.karoo.net/YorkshireWeather/



  #12   Report Post  
Old February 23rd 05, 08:28 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: Dec 2004
Posts: 467
Default A very nice email response...

Steve - www.ukspeedtraps.co.uk wrote:
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards
the flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security
Team about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we
offer our customers. As part of this we have put together an online
questionnaire
about the your experience of dealing with the BT Customer Security
Team which we would like to complete. The questionnaire can be
found at the following URL:
http://home.btconnect.com/btquestionnaire and will only take
a few minutes of your time. Your feedback will help us improve the
service
we offer you.

I have carried out an investigation into the posting you brought to
my attention and have taken action against our user to stop this
happening again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


So they admit it was a BT user.. A few of us suspected that was the
case. Steve


Well one of them was. Its just a case of being vigilant and checking the
headers. Perhaps this is where I picked up a rep for netkopping....

--
Rob Overfield
Hull
http://www.astrosport02.karoo.net/YorkshireWeather/


  #13   Report Post  
Old February 23rd 05, 08:28 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: Dec 2004
Posts: 467
Default A very nice email response...

Steve - www.ukspeedtraps.co.uk wrote:
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards
the flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security
Team about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we
offer our customers. As part of this we have put together an online
questionnaire
about the your experience of dealing with the BT Customer Security
Team which we would like to complete. The questionnaire can be
found at the following URL:
http://home.btconnect.com/btquestionnaire and will only take
a few minutes of your time. Your feedback will help us improve the
service
we offer you.

I have carried out an investigation into the posting you brought to
my attention and have taken action against our user to stop this
happening again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


So they admit it was a BT user.. A few of us suspected that was the
case. Steve


Well one of them was. Its just a case of being vigilant and checking the
headers. Perhaps this is where I picked up a rep for netkopping....

--
Rob Overfield
Hull
http://www.astrosport02.karoo.net/YorkshireWeather/


  #14   Report Post  
Old February 23rd 05, 09:18 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: Jan 2005
Posts: 767
Default A very nice email response...

Thank you.

You saved the forum from another direct attack on Monday.

D.

  #15   Report Post  
Old February 23rd 05, 09:18 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: Jan 2005
Posts: 767
Default A very nice email response...

Thank you.

You saved the forum from another direct attack on Monday.

D.



  #16   Report Post  
Old February 23rd 05, 09:18 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: Jan 2005
Posts: 767
Default A very nice email response...

Thank you.

You saved the forum from another direct attack on Monday.

D.

  #17   Report Post  
Old February 23rd 05, 09:18 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: Jan 2005
Posts: 767
Default A very nice email response...

Thank you.

You saved the forum from another direct attack on Monday.

D.

  #18   Report Post  
Old February 23rd 05, 10:33 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: May 2004
Posts: 5,382
Default A very nice email response...

Thank you, Rob. Isn't it nice to see that there ARE actually real humans at
BT, as opposed to the usual automated reply.

--
Bernard Burton
Wokingham, Berkshire, UK.

Satellite images at:
www.btinternet.com/~wokingham.weather/wwp.html
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards the

flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security Team

about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we offer
our customers. As part of this we have put together an online

questionnaire
about the your experience of dealing with the BT Customer Security Team
which we would like to complete. The questionnaire can be found at the
following URL: http://home.btconnect.com/btquestionnaire and will only

take
a few minutes of your time. Your feedback will help us improve the

service
we offer you.

I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not

hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the rain.."




  #19   Report Post  
Old February 23rd 05, 10:33 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: May 2004
Posts: 5,382
Default A very nice email response...

Thank you, Rob. Isn't it nice to see that there ARE actually real humans at
BT, as opposed to the usual automated reply.

--
Bernard Burton
Wokingham, Berkshire, UK.

Satellite images at:
www.btinternet.com/~wokingham.weather/wwp.html
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards the

flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security Team

about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we offer
our customers. As part of this we have put together an online

questionnaire
about the your experience of dealing with the BT Customer Security Team
which we would like to complete. The questionnaire can be found at the
following URL: http://home.btconnect.com/btquestionnaire and will only

take
a few minutes of your time. Your feedback will help us improve the

service
we offer you.

I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not

hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the rain.."




  #20   Report Post  
Old February 23rd 05, 10:33 PM posted to uk.sci.weather
external usenet poster
 
First recorded activity by Weather-Banter: May 2004
Posts: 5,382
Default A very nice email response...

Thank you, Rob. Isn't it nice to see that there ARE actually real humans at
BT, as opposed to the usual automated reply.

--
Bernard Burton
Wokingham, Berkshire, UK.

Satellite images at:
www.btinternet.com/~wokingham.weather/wwp.html
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards the

flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security Team

about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we offer
our customers. As part of this we have put together an online

questionnaire
about the your experience of dealing with the BT Customer Security Team
which we would like to complete. The questionnaire can be found at the
following URL: http://home.btconnect.com/btquestionnaire and will only

take
a few minutes of your time. Your feedback will help us improve the

service
we offer you.

I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not

hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the rain.."






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