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uk.sci.weather (UK Weather) (uk.sci.weather) For the discussion of daily weather events, chiefly affecting the UK and adjacent parts of Europe, both past and predicted. The discussion is open to all, but contributions on a practical scientific level are encouraged. |
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#31
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"Rob Overfield" wrote in message
... Well an automatic reply is the first step. Cos that came within a few minutes but to actually get something back after what looks like an investigation, well it restore a little of the reputation at BT Internet with me. Rob My opinion of BT is quite low after they sent me a virus in 2001. I informed them of it and got no reply. Jon. |
#32
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"Rob Overfield" wrote in message
... Well an automatic reply is the first step. Cos that came within a few minutes but to actually get something back after what looks like an investigation, well it restore a little of the reputation at BT Internet with me. Rob My opinion of BT is quite low after they sent me a virus in 2001. I informed them of it and got no reply. Jon. |
#33
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"Rob Overfield" wrote in message
... Well an automatic reply is the first step. Cos that came within a few minutes but to actually get something back after what looks like an investigation, well it restore a little of the reputation at BT Internet with me. Rob My opinion of BT is quite low after they sent me a virus in 2001. I informed them of it and got no reply. Jon. |
#34
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How did you manage to get a reply at all? I sent 4 emails to them asking why
I was sent 2 different viruses when I had subscribed to their anti-virus service. I'm still waiting for a reply 6 months later. Andy "Rob Overfield" wrote in message ... After having a word with the nice people at BT Internet as regards the flood on Monday, I got this response today: ------------------- Thank you for taking the time to contact the BT Customer Security Team about your concerns with newsgroup postings originating on our network. At BT we are consistently looking at ways to improve the service we offer our customers. As part of this we have put together an online questionnaire about the your experience of dealing with the BT Customer Security Team which we would like to complete. The questionnaire can be found at the following URL: http://home.btconnect.com/btquestionnaire and will only take a few minutes of your time. Your feedback will help us improve the service we offer you. I have carried out an investigation into the posting you brought to my attention and have taken action against our user to stop this happening again. I?m sorry to say, though, that I won?t be able to give you any more information about the user in question. Please accept my apologies for any inconvenience caused and do not hesitate to contact us with any further enquiries or comments. Thank you again. Yours sincerely, Claire BT Customer Security Team http://www.abuse-guidance.com -- Rob Overfield "Seasons don't fear the reaper, Nor do the wind, the sun or the rain.." |
#35
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How did you manage to get a reply at all? I sent 4 emails to them asking why
I was sent 2 different viruses when I had subscribed to their anti-virus service. I'm still waiting for a reply 6 months later. Andy "Rob Overfield" wrote in message ... After having a word with the nice people at BT Internet as regards the flood on Monday, I got this response today: ------------------- Thank you for taking the time to contact the BT Customer Security Team about your concerns with newsgroup postings originating on our network. At BT we are consistently looking at ways to improve the service we offer our customers. As part of this we have put together an online questionnaire about the your experience of dealing with the BT Customer Security Team which we would like to complete. The questionnaire can be found at the following URL: http://home.btconnect.com/btquestionnaire and will only take a few minutes of your time. Your feedback will help us improve the service we offer you. I have carried out an investigation into the posting you brought to my attention and have taken action against our user to stop this happening again. I?m sorry to say, though, that I won?t be able to give you any more information about the user in question. Please accept my apologies for any inconvenience caused and do not hesitate to contact us with any further enquiries or comments. Thank you again. Yours sincerely, Claire BT Customer Security Team http://www.abuse-guidance.com -- Rob Overfield "Seasons don't fear the reaper, Nor do the wind, the sun or the rain.." |
#36
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How did you manage to get a reply at all? I sent 4 emails to them asking why
I was sent 2 different viruses when I had subscribed to their anti-virus service. I'm still waiting for a reply 6 months later. Andy "Rob Overfield" wrote in message ... After having a word with the nice people at BT Internet as regards the flood on Monday, I got this response today: ------------------- Thank you for taking the time to contact the BT Customer Security Team about your concerns with newsgroup postings originating on our network. At BT we are consistently looking at ways to improve the service we offer our customers. As part of this we have put together an online questionnaire about the your experience of dealing with the BT Customer Security Team which we would like to complete. The questionnaire can be found at the following URL: http://home.btconnect.com/btquestionnaire and will only take a few minutes of your time. Your feedback will help us improve the service we offer you. I have carried out an investigation into the posting you brought to my attention and have taken action against our user to stop this happening again. I?m sorry to say, though, that I won?t be able to give you any more information about the user in question. Please accept my apologies for any inconvenience caused and do not hesitate to contact us with any further enquiries or comments. Thank you again. Yours sincerely, Claire BT Customer Security Team http://www.abuse-guidance.com -- Rob Overfield "Seasons don't fear the reaper, Nor do the wind, the sun or the rain.." |
#37
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How did you manage to get a reply at all? I sent 4 emails to them asking why
I was sent 2 different viruses when I had subscribed to their anti-virus service. I'm still waiting for a reply 6 months later. Andy "Rob Overfield" wrote in message ... After having a word with the nice people at BT Internet as regards the flood on Monday, I got this response today: ------------------- Thank you for taking the time to contact the BT Customer Security Team about your concerns with newsgroup postings originating on our network. At BT we are consistently looking at ways to improve the service we offer our customers. As part of this we have put together an online questionnaire about the your experience of dealing with the BT Customer Security Team which we would like to complete. The questionnaire can be found at the following URL: http://home.btconnect.com/btquestionnaire and will only take a few minutes of your time. Your feedback will help us improve the service we offer you. I have carried out an investigation into the posting you brought to my attention and have taken action against our user to stop this happening again. I?m sorry to say, though, that I won?t be able to give you any more information about the user in question. Please accept my apologies for any inconvenience caused and do not hesitate to contact us with any further enquiries or comments. Thank you again. Yours sincerely, Claire BT Customer Security Team http://www.abuse-guidance.com -- Rob Overfield "Seasons don't fear the reaper, Nor do the wind, the sun or the rain.." |
#38
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#39
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#40
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