"Rob Overfield" wrote in message
...
Well an automatic reply is the first step. Cos that came within a few
minutes but to actually get something back after what looks like an
investigation, well it restore a little of the reputation at BT Internet
with me.

Rob

My opinion of BT is quite low after they sent me a virus in 2001. I informed
them of it and got no reply.

Jon.

"Rob Overfield" wrote in message
...
Well an automatic reply is the first step. Cos that came within a few
minutes but to actually get something back after what looks like an
investigation, well it restore a little of the reputation at BT Internet
with me.

Rob

My opinion of BT is quite low after they sent me a virus in 2001. I informed
them of it and got no reply.

Jon.

"Rob Overfield" wrote in message
...
Well an automatic reply is the first step. Cos that came within a few
minutes but to actually get something back after what looks like an
investigation, well it restore a little of the reputation at BT Internet
with me.

Rob

My opinion of BT is quite low after they sent me a virus in 2001. I informed
them of it and got no reply.

Jon.

How did you manage to get a reply at all? I sent 4 emails to them asking why
I was sent 2 different viruses when I had subscribed to their anti-virus
service. I'm still waiting for a reply 6 months later.

Andy

"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards the
flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security Team
about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we offer
our customers. As part of this we have put together an online
questionnaire
about the your experience of dealing with the BT Customer Security Team
which we would like to complete. The questionnaire can be found at the
following URL: http://home.btconnect.com/btquestionnaire and will only
take
a few minutes of your time. Your feedback will help us improve the
service
we offer you.

I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the rain.."

How did you manage to get a reply at all? I sent 4 emails to them asking why
I was sent 2 different viruses when I had subscribed to their anti-virus
service. I'm still waiting for a reply 6 months later.

Andy

"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards the
flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security Team
about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we offer
our customers. As part of this we have put together an online
questionnaire
about the your experience of dealing with the BT Customer Security Team
which we would like to complete. The questionnaire can be found at the
following URL: http://home.btconnect.com/btquestionnaire and will only
take
a few minutes of your time. Your feedback will help us improve the
service
we offer you.

I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the rain.."

How did you manage to get a reply at all? I sent 4 emails to them asking why
I was sent 2 different viruses when I had subscribed to their anti-virus
service. I'm still waiting for a reply 6 months later.

Andy

"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards the
flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security Team
about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we offer
our customers. As part of this we have put together an online
questionnaire
about the your experience of dealing with the BT Customer Security Team
which we would like to complete. The questionnaire can be found at the
following URL: http://home.btconnect.com/btquestionnaire and will only
take
a few minutes of your time. Your feedback will help us improve the
service
we offer you.

I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the rain.."

How did you manage to get a reply at all? I sent 4 emails to them asking why
I was sent 2 different viruses when I had subscribed to their anti-virus
service. I'm still waiting for a reply 6 months later.

Andy

"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards the
flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security Team
about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we offer
our customers. As part of this we have put together an online
questionnaire
about the your experience of dealing with the BT Customer Security Team
which we would like to complete. The questionnaire can be found at the
following URL: http://home.btconnect.com/btquestionnaire and will only
take
a few minutes of your time. Your feedback will help us improve the
service
we offer you.

I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the rain.."

In article , "Rob Overfield" writes:

After having a word with the nice people at BT Internet as regards the flood
on Monday, I got this response today:

...
I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.


Thanks for taking the trouble, Rob. I very much appreciate it.

We (in general, I mean, not specifically u.s.w) have a problem, it seems to
me, whereby an anti-social abuser of the Internet is blocked by one ISP, but
no further action is taken. The user is free to find other services which
serve his purpose. The abuser is protected by the Data Protection Act from
having any details published, unless a court order is issued, and then such
details can only be given to law enforcement authorities.

There are services which "accomodate" such abusers far more readily than
others, and permit spoofing of all header fields. Complaints often fall on
deaf ears, and jurisdiction is usually beyond national boundaries. The
victims have no recourse other than to attempt costly legal action, which
they very seldom do.

The law in this country is too far behind the capabilities of the technology.
It needs to be updated.

Cheers,

keith

In article , "Rob Overfield" writes:

After having a word with the nice people at BT Internet as regards the flood
on Monday, I got this response today:

...
I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.


Thanks for taking the trouble, Rob. I very much appreciate it.

We (in general, I mean, not specifically u.s.w) have a problem, it seems to
me, whereby an anti-social abuser of the Internet is blocked by one ISP, but
no further action is taken. The user is free to find other services which
serve his purpose. The abuser is protected by the Data Protection Act from
having any details published, unless a court order is issued, and then such
details can only be given to law enforcement authorities.

There are services which "accomodate" such abusers far more readily than
others, and permit spoofing of all header fields. Complaints often fall on
deaf ears, and jurisdiction is usually beyond national boundaries. The
victims have no recourse other than to attempt costly legal action, which
they very seldom do.

The law in this country is too far behind the capabilities of the technology.
It needs to be updated.

Cheers,

keith

In article , "Rob Overfield" writes:

After having a word with the nice people at BT Internet as regards the flood
on Monday, I got this response today:

...
I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.


Thanks for taking the trouble, Rob. I very much appreciate it.

We (in general, I mean, not specifically u.s.w) have a problem, it seems to
me, whereby an anti-social abuser of the Internet is blocked by one ISP, but
no further action is taken. The user is free to find other services which
serve his purpose. The abuser is protected by the Data Protection Act from
having any details published, unless a court order is issued, and then such
details can only be given to law enforcement authorities.

There are services which "accomodate" such abusers far more readily than
others, and permit spoofing of all header fields. Complaints often fall on
deaf ears, and jurisdiction is usually beyond national boundaries. The
victims have no recourse other than to attempt costly legal action, which
they very seldom do.

The law in this country is too far behind the capabilities of the technology.
It needs to be updated.

Cheers,

keith