Thank you, Rob. Isn't it nice to see that there ARE actually real humans at
BT, as opposed to the usual automated reply.

--
Bernard Burton
Wokingham, Berkshire, UK.

Satellite images at:
www.btinternet.com/~wokingham.weather/wwp.html
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards the
flood
on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security Team
about
your concerns with newsgroup postings originating on our network.

At BT we are consistently looking at ways to improve the service we offer
our customers. As part of this we have put together an online
questionnaire
about the your experience of dealing with the BT Customer Security Team
which we would like to complete. The questionnaire can be found at the
following URL: http://home.btconnect.com/btquestionnaire and will only
take
a few minutes of your time. Your feedback will help us improve the
service
we offer you.

I have carried out an investigation into the posting you brought to my
attention and have taken action against our user to stop this happening
again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate
to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the rain.."

Thank you, Rob. Isn't it nice to see that there ARE actually real
humans at
BT, as opposed to the usual automated reply.

Tell me about it.;-)

Still, those robots who man the call centre CAN be very helpful,
believe me, I could tell more than a few stories about this!:-o :-)

Seriously, though, they do a great job.

D.

Thank you, Rob. Isn't it nice to see that there ARE actually real
humans at
BT, as opposed to the usual automated reply.

Tell me about it.;-)

Still, those robots who man the call centre CAN be very helpful,
believe me, I could tell more than a few stories about this!:-o :-)

Seriously, though, they do a great job.

D.

Thank you, Rob. Isn't it nice to see that there ARE actually real
humans at
BT, as opposed to the usual automated reply.

Tell me about it.;-)

Still, those robots who man the call centre CAN be very helpful,
believe me, I could tell more than a few stories about this!:-o :-)

Seriously, though, they do a great job.

D.

Thank you, Rob. Isn't it nice to see that there ARE actually real
humans at
BT, as opposed to the usual automated reply.

Tell me about it.;-)

Still, those robots who man the call centre CAN be very helpful,
believe me, I could tell more than a few stories about this!:-o :-)

Seriously, though, they do a great job.

D.

Well an automatic reply is the first step. Cos that came within a few
minutes but to actually get something back after what looks like an
investigation, well it restore a little of the reputation at BT Internet
with me.

Rob

Bernard Burton wrote:
Thank you, Rob. Isn't it nice to see that there ARE actually real
humans at BT, as opposed to the usual automated reply.


Satellite images at:
www.btinternet.com/~wokingham.weather/wwp.html
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards
the flood on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security
Team about your concerns with newsgroup postings originating on our
network.

At BT we are consistently looking at ways to improve the service we
offer our customers. As part of this we have put together an online
questionnaire about the your experience of dealing with the BT
Customer Security Team which we would like to complete. The
questionnaire can be found at the following URL:
http://home.btconnect.com/btquestionnaire and will only take a few
minutes of your time. Your feedback will help us improve the
service we offer you.

I have carried out an investigation into the posting you brought to
my attention and have taken action against our user to stop this
happening again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the
rain.."

Well an automatic reply is the first step. Cos that came within a few
minutes but to actually get something back after what looks like an
investigation, well it restore a little of the reputation at BT Internet
with me.

Rob

Bernard Burton wrote:
Thank you, Rob. Isn't it nice to see that there ARE actually real
humans at BT, as opposed to the usual automated reply.


Satellite images at:
www.btinternet.com/~wokingham.weather/wwp.html
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards
the flood on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security
Team about your concerns with newsgroup postings originating on our
network.

At BT we are consistently looking at ways to improve the service we
offer our customers. As part of this we have put together an online
questionnaire about the your experience of dealing with the BT
Customer Security Team which we would like to complete. The
questionnaire can be found at the following URL:
http://home.btconnect.com/btquestionnaire and will only take a few
minutes of your time. Your feedback will help us improve the
service we offer you.

I have carried out an investigation into the posting you brought to
my attention and have taken action against our user to stop this
happening again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the
rain.."

Well an automatic reply is the first step. Cos that came within a few
minutes but to actually get something back after what looks like an
investigation, well it restore a little of the reputation at BT Internet
with me.

Rob

Bernard Burton wrote:
Thank you, Rob. Isn't it nice to see that there ARE actually real
humans at BT, as opposed to the usual automated reply.


Satellite images at:
www.btinternet.com/~wokingham.weather/wwp.html
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards
the flood on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security
Team about your concerns with newsgroup postings originating on our
network.

At BT we are consistently looking at ways to improve the service we
offer our customers. As part of this we have put together an online
questionnaire about the your experience of dealing with the BT
Customer Security Team which we would like to complete. The
questionnaire can be found at the following URL:
http://home.btconnect.com/btquestionnaire and will only take a few
minutes of your time. Your feedback will help us improve the
service we offer you.

I have carried out an investigation into the posting you brought to
my attention and have taken action against our user to stop this
happening again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the
rain.."

Well an automatic reply is the first step. Cos that came within a few
minutes but to actually get something back after what looks like an
investigation, well it restore a little of the reputation at BT Internet
with me.

Rob

Bernard Burton wrote:
Thank you, Rob. Isn't it nice to see that there ARE actually real
humans at BT, as opposed to the usual automated reply.


Satellite images at:
www.btinternet.com/~wokingham.weather/wwp.html
"Rob Overfield" wrote in message
...
After having a word with the nice people at BT Internet as regards
the flood on Monday, I got this response today:
-------------------
Thank you for taking the time to contact the BT Customer Security
Team about your concerns with newsgroup postings originating on our
network.

At BT we are consistently looking at ways to improve the service we
offer our customers. As part of this we have put together an online
questionnaire about the your experience of dealing with the BT
Customer Security Team which we would like to complete. The
questionnaire can be found at the following URL:
http://home.btconnect.com/btquestionnaire and will only take a few
minutes of your time. Your feedback will help us improve the
service we offer you.

I have carried out an investigation into the posting you brought to
my attention and have taken action against our user to stop this
happening again.

I?m sorry to say, though, that I won?t be able to give you any more
information about the user in question.

Please accept my apologies for any inconvenience caused and do not
hesitate to contact us with any further enquiries or comments.

Thank you again.

Yours sincerely,

Claire
BT Customer Security Team
http://www.abuse-guidance.com


--
Rob Overfield

"Seasons don't fear the reaper, Nor do the wind, the sun or the
rain.."

"Rob Overfield" wrote in message
...
Well an automatic reply is the first step. Cos that came within a few
minutes but to actually get something back after what looks like an
investigation, well it restore a little of the reputation at BT Internet
with me.

Rob

My opinion of BT is quite low after they sent me a virus in 2001. I informed
them of it and got no reply.

Jon.